Refund policy

Return & Refund Policy – Supplement Port

Thank you for shopping at Supplement Port. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and obligations when returning products and requesting refunds.

1. Returns Eligibility

You may request a return within 7 days from the date of delivery.

To be eligible for a return, products must be unopened, unused, and in the original packaging with all seals intact.

Dietary supplements that have been opened, used, or tampered with are not returnable due to hygiene and safety concerns.

2. How to Initiate a Return

Contact our Customer Support team at (insert email) with your order number, purchase date, and reason for return.

3. Return Shipping

Customers are generally responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you about your refund status.

Approved refunds will be issued to the original payment method within 10–15 business days of receipt.

Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If your product arrives damaged or defective, notify us immediately with photos and order details.

We will replace the item or issue a full refund, including initial shipping charges.